1-267-927-3262 is the key to reaching Formsprag Clutch, a leading manufacturer of overrunning clutches and backstops. We understand the importance of reliable communication when it comes to industrial components. That’s why we’re here to guide you through the process of getting in touch with this crucial supplier.
In this article, we’ll give you an overview of Formsprag Clutch and explain 1-267-927-3262 how to use their primary contact number. We’ll also cover their customer service department, technical support options, and alternative ways to reach out. By the end, you’ll have all the info you need to connect with Formsprag Clutch efficiently and get the support you’re looking for.
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Overview of Formsprag Clutch
We at 1-267-927-3262 Formsprag Clutch have a rich history and a commitment to excellence in the field of industrial power transmission. Our journey began in 1946, rooted in the innovative spirit of Detroit area businesses that supported the U.S. effort in World War II. Since then, we’ve grown to become a world leader in overrunning clutches and backstops, with our headquarters located in Warren, Michigan.
Company background
For more than 50 years, we’ve been recognized 1-267-927-3262 as the global authority in designing and manufacturing long-life overrunning clutches, backstops, bi-directional clutches, and clutch couplings. Our dedication to quality and innovation has allowed us to maintain our position at the forefront of the industry. We operate under the umbrella of Altra Industrial Motion Corp, which has further strengthened our capabilities and reach in the market.
Products and services
We take pride in offering the broadest range of both sprag and ramp & roller type overrunning clutches and backstops available worldwide. 1-267-927-3262 Our exceptionally reliable solutions are hard at work in numerous key markets, including mining, aerospace & defense, packaging equipment, food processing, material handling, and paper converting machinery. You’ll find our products in various applications such as conveyors, rotary & fixed-wing aircraft, pumps, hoists & cranes, and machine tools.
To meet the diverse needs of our customers, 1-267-927-3262 we’ve dramatically reduced lead times. We now have over 220 clutches in our Premier Products Program that ship the same day, and over 840 FSO, HPI & FSR products that ship in 2 to 3 days. This quick turnaround allows us to serve our clients more efficiently, minimizing downtime in their operations.
Importance of customer support
At Formsprag Clutch, we understand that top-notch customer support 1-267-927-3262 is crucial in our industry. That’s why we’ve made it easy for you to reach us at 1-267-927-3262 for all your inquiries and support needs. Our customer service representatives are available Monday through Friday from 8:00 am until 4:30 pm Eastern Standard Time to provide price and delivery information.
We’ve also established an extensive online network of highly attentive and experienced design, manufacturing, distribution, 1-267-927-3262 and sales representatives. This network ensures that the quality of our products and services meets or exceeds both your expectations and requirements. Whether you need technical assistance, have questions about our products, or require support with installations, our team is ready to help.
We offer various channels for customer support 1-267-927-3262, including email access for specific inquiries. If you have questions about marketing programs, trade shows, advertising, or general company news, we’ve set up a dedicated communication channel for these topics. We also provide training opportunities, including our Training School courses and product-specific training sessions, to help you get the most out of our products.
Our commitment to customer support extends to our technical documentation as well. We understand that every installation and application is unique, so we encourage you to contact our service department for any specific questions or concerns that may not be covered in our standard instructions.
By choosing Formsprag Clutch, you’re not just getting high-quality products; you’re also gaining access to a team dedicated to your success. Remember, for immediate assistance, you can always reach us at 1-267-927-3262.
Primary Contact Method: 1-267-927-3262
We at Formsprag Clutch understand the importance of easy access to customer support. That’s why we’ve set up 1-267-927-3262 as our primary contact number. This direct line connects you to our dedicated team, ready to assist with all your inquiries and support needs.
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When to use this number
You should use 1-267-927-3262 for a variety of reasons. If you need price and delivery information, this is the number to call. Our customer service representatives are equipped to handle questions about our wide range of products, including our overrunning clutches, backstops, and holdbacks. Whether you’re inquiring about our LLH holdback clutches or need guidance on selecting the right product for your application, we’re here to help.
If you have technical questions about installation, maintenance, or troubleshooting, our team can provide expert advice. For instance, if you need information about operating temperatures, lubrication requirements, or torque arm clearance for our holdbacks, we can assist you. This number is also useful for general inquiries about our company, our capabilities, or our Premier Products Program.
Hours of operation
Our customer service 1-267-927-3262 team is available to take your calls Monday through Friday, from 8:00 am until 4:30 pm Eastern Standard Time. This schedule allows us to serve customers across different time zones effectively. During these hours, you can expect prompt and professional assistance from our knowledgeable staff.
What to expect when calling
When you dial 1-267-927-3262, you can expect a professional and efficient experience. Our customer service representatives are trained to handle a wide range of inquiries and provide accurate information. Here’s what you can anticipate:
- Quick Response: We aim to answer calls promptly to minimize your wait time.
- Knowledgeable Staff: Our team is well-versed in our product line and can provide detailed information about our clutches, holdbacks, and related services.
- Technical Support: If you have questions about product specifications, installation procedures, or maintenance requirements, our representatives can offer guidance or connect you with our technical support team if needed.
- Order Information: We can provide updates on existing orders or assist with placing new ones.
- Custom Solutions: If you have unique requirements, we can discuss potential customizations or direct you to the appropriate department for specialized assistance.
Remember, 1-267-927-3262 for more complex technical issues or specialized inquiries, our representatives may need to transfer you to our engineering or technical support teams. In such cases, they’ll ensure a smooth handover of your call.
We’re committed to providing top-notch customer service, and this dedication extends to our phone support. Whether you’re calling about our sprag clutches, ramp & roller backstops, or any other product in our extensive lineup, we’re here to ensure you get the information and support you need.
For those times when phone support isn’t convenient, we also offer alternative contact methods. However, 1-267-927-3262 remains our primary and most direct way to get in touch with us for immediate assistance. We look forward to serving you and addressing all your Formsprag Clutch-related needs through this dedicated line.
Customer Service Department
We at 1-267-927-3262 Formsprag Clutch take pride in our commitment to customer satisfaction. Our customer service department is the backbone of our support system, ensuring that our clients receive top-notch assistance for all their needs. Let’s delve into the specifics of our customer service offerings and how you can reach us.
Services provided
Our customer service department 1-267-927-3262 offers a wide range of services to cater to your needs. One of our key offerings is our Rebuild Service Department, which can breathe new life into your worn overrunning clutches. We take clutches that are scaled, seized, scored, or running rough and restore them to like-new condition. This service comes with a substantial cost saving compared to buying a replacement.
When you send your clutch to our Rebuild Service Department, we follow a meticulous process to ensure its restoration to original specifications. Our team refurbishes or replaces all internal components, including sprags, energized springs, retainers, bearings, seals, and hardware. We also grind the inner and outer races to remove any wear patterns, ensuring optimal performance.
In addition to rebuilding services, we provide technical support through our team of application engineers. These experts are available to offer advice on selecting the ideal product solutions for your specific needs. Whether you’re looking for guidance on our overrunning clutches, backstops, or any other product in our lineup, our engineers are here to help.
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How to reach customer service
Reaching our customer service team 1-267-927-3262 is straightforward. For immediate assistance, you can call us at 1-267-927-3262. Our office hours are Monday through Friday, from 8:00 am until 4:30 pm Eastern Standard Time. During these hours, our representatives are ready to assist you with price and delivery information, as well as any other inquiries you might have.
For those who prefer alternative methods of communication, we’re happy to provide additional information through other channels. You can contact our team with any questions about our product offerings, and we’ll be glad to assist you.
Typical inquiries handled
Our customer service department 1-267-927-3262 is equipped to handle a wide variety of inquiries. Some of the typical questions and requests we address include:
- Price and delivery information: We can provide up-to-date pricing for our products and give you accurate delivery estimates.
- Technical support: Our team can assist with questions about product specifications, installation procedures, and maintenance requirements.
- Rebuild service inquiries: We can provide information about our cost-saving rebuild program, including pricing (which guarantees a 30% saving compared to the list price of a new unit) and turnaround times.
- Emergency breakdown assistance: We offer an Emergency Breakdown Program for urgent situations. Products air freighted to our plant are processed immediately, and in most cases, we can rebuild them within a 24-hour period.
- Preventive maintenance advice: We can recommend preventive maintenance schedules for all your clutches to help you avoid problems and failures.
- Product selection guidance: Our application engineers can help you choose the right product for your specific needs.
- Warranty information: We can provide details about our warranty coverage, which includes a 1-year warranty on labor and materials for rebuilt clutches, the same as for new clutches.
Remember, no matter what your inquiry might be, our customer service team is here to ensure you get the support you need. We’re committed to providing excellent service and maintaining the high standards that have made Formsprag Clutch a leader in the industry. So don’t hesitate to reach out to us at 1-267-927-3262 for all your Formsprag Clutch-related needs.
Technical and Product Support
We at 1-267-927-3262 Formsprag Clutch are committed to providing comprehensive technical and product support to ensure our customers get the most out of our products. Our team of experts is ready to assist you with any questions or concerns you may have about our clutches, backstops, and related products.
Types of technical assistance available
Our technical assistance covers a wide range of areas to support our customers effectively. We offer step-by-step installation and service instructions for optimal performance and product longevity. These detailed guidelines are crucial for maintaining the integrity of our products and ensuring the safety of personnel using them.
We also provide specialized services such as converting in-service clutches from grease to oil lubrication. This service can be particularly beneficial for customers looking to optimize their clutch performance or adapt to specific operational requirements.
For more complex issues or unique applications, our Service Department is available to offer personalized assistance. We encourage customers to reach out with their complete model number for tailored support.
How to access product support
Accessing our product support is straightforward and convenient. The primary method to reach our technical and product support team is by calling 1-267-927-3262. Our office hours are Monday through Friday, from 8:00 am until 4:30 pm Eastern Standard Time.
For those who prefer online support, we also offer assistance through our website. You can submit your queries or request additional information about our product offerings through our online channels.
We understand that each installation and application can present unique challenges. That’s why we encourage our customers to contact us directly for any specific questions or concerns that may not be covered in our standard instructions.
Frequently asked technical questions
Our technical support team regularly handles a variety of inquiries. Some of the most common questions we address include:
- Installation procedures: We provide detailed guidance on how to properly install our clutches and backstops to ensure optimal performance and longevity.
- Maintenance requirements: Our team can advise on proper maintenance schedules and procedures to keep your Formsprag products running smoothly.
- Lubrication queries: We offer expert advice on lubrication types, schedules, and conversion processes for our clutches.
- Product selection: Our application engineers can help you choose the right product for your specific needs, ensuring you get the best solution for your application.
- Troubleshooting: If you’re experiencing issues with your Formsprag product, our team can guide you through troubleshooting steps to identify and resolve the problem.
- Technical specifications: We can provide detailed technical information on our products, including dimensions, operating temperatures, and torque capacities.
Remember, for any technical or product support needs, you can always reach us at 1-267-927-3262. Our team of knowledgeable professionals is ready to assist you with any questions or concerns you may have about our products or their applications.
We’re proud of our long-standing reputation in the industry, serving various sectors including aerospace since 1943. Our expertise, combined with our AS9100D & ISO9001:2015 certifications, allows us to provide not just products, but also valuable insights into industry regulations and requirements.
At Formsprag Clutch, we believe in fostering engineer-to-engineer collaboration. We’re not just here to sell products; we’re here to partner with you in finding the best solutions for your specific needs. So don’t hesitate to reach out to us for all your technical and product support requirements.
Alternative Contact Methods
We at Formsprag Clutch understand that our customers may prefer different ways to reach us. While 1-267-927-3262 remains our primary contact method, we offer several alternative options to ensure you can get in touch with us conveniently.
Email support
To provide flexibility in communication, we’re happy to offer email support. Our extensive online network of highly attentive and experienced design, manufacturing, distribution, and sales representatives is accessible via email. This option allows you to reach out to us at any time, even outside our regular business hours.
For specific inquiries, we’ve set up dedicated email channels. If you have questions about our marketing programs, trade shows, advertising, or general company news, you can send an email to our designated address. This targeted approach helps us to route your inquiry to the most appropriate team, ensuring a prompt and relevant response.
Online contact forms
For those who prefer a structured way of submitting inquiries, we provide online contact forms on our website. These forms are designed to gather essential information about your query, helping us to address your needs more effectively.
Our online forms cater to various types of inquiries, including:
- New Project Inquiry (Engineering & Sales)
- Customer Service
- Technical Support
- Careers
- General/Other Comments/Questions
By selecting the appropriate category, you can ensure that your inquiry reaches the right department, streamlining the process and reducing response times.
Mailing address
If you prefer traditional mail or need to send physical documents, you can reach us at our mailing address:
Formsprag Clutch
23601 Hoover Rd.
Warren, MI 48089 – USA
For payments, we have a separate remittance address:
24989 Network Pl
Chicago, IL 60673-1249
Our physical location also serves as our primary office, where you can reach us by phone at 586-758-5000 or by fax at 586-758-5204.
While these alternative methods provide additional flexibility, remember that for immediate assistance, especially regarding price and delivery information, calling 1-267-927-3262 remains the most direct way to reach our customer service representatives.
We also offer other ways to access information and support. For instance, if you need Formsprag literature, manuals, spec sheets, or ad reprints, you can call 1-800-234-3369. Alternatively, you can visit the Literature section on our website to place an order for a catalog or download specific pages in PDF format.
For those interested in our training programs, we provide an option to register for our Training School courses or inquire about any Formsprag Clutch product training sessions through our website.
At Formsprag Clutch, we’re committed to making it easy for you to get the support you need, whether it’s through our primary contact number 1-267-927-3262, email, online forms, or traditional mail. We’re here to assist you with all your overrunning clutch and backstop needs, ensuring you have access to our expertise through the communication channel that works best for you.
Conclusion
1-267-927-3262 is the key to reaching Formsprag Clutch for all your overrunning clutch and backstop needs. This number connects you to a team of experts ready to assist with product information, technical support, and customer service. Whether you’re looking for price quotes, delivery details, or need help with installation and maintenance, Formsprag’s dedicated staff is just a phone call away.
Remember, while this number is the quickest way to get help, Formsprag also offers other ways to get in touch. You can use email, online forms, or even traditional mail to reach out. No matter how you choose to connect, Formsprag Clutch is committed to providing top-notch support and solutions for all your industrial power transmission needs.
